Last updated: August 29, 2026
We want you to be satisfied with your purchase from CleanFast (operated by Senman Realm LLC). This Returns & Refund Policy explains when and how you can return an item and receive a refund.
Return window
You may request a return within 30 days of delivery. To be eligible, items must be new, unused, in their original condition and packaging, and resalable.
Non-returnable items
For safety and hygiene reasons, the following cannot be returned once opened or used: cleaning chemicals and liquids that have been opened, hazardous materials, custom or special-order items, and clearance items marked final sale. If in doubt, contact us before returning an item.
How to start a return
Email us at gmc@imc-marketing.com with your order number and the item(s) you wish to return. Please wait for our confirmation and return instructions before sending anything back. Returns sent without prior authorization may not be accepted.
Return shipping
Returns are sent by mail. Unless the return is due to our error (wrong, damaged or defective item), the customer is responsible for arranging and paying the return shipping. We recommend using a tracked service, as we cannot be responsible for items lost in transit back to us.
Refunds
Once we receive and inspect your return, we will notify you whether it is approved. Approved refunds are issued within 7 days to your original payment method. Depending on your bank or card provider, it may take additional time for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error.
Damaged, defective or wrong items
If you receive an item that is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos. We will arrange a free replacement or a full refund, including any shipping paid.
Exchanges
We do not offer direct exchanges. The fastest way to get a different item is to return the eligible item for a refund and place a new order.
Order cancellations
If you need to cancel an order, contact us as soon as possible. We can usually cancel before the order has been dispatched. Once shipped, the order is subject to this returns policy.
Late or missing refunds
If you have not received an approved refund after 7 days, first check with your bank or card provider, then contact us and we will help.
Contact us
Email: gmc@imc-marketing.com
Senman Realm LLC (trading as CleanFast) · 4347 Brookwood Ave, Fremont, CA 94538, United States