Delete Your PALCLE GALLERIA App Account

Effective date: September 2, 2026

You can request permanent deletion of your PALCLE GALLERIA account and associated personal information using the steps below. This option is available to all users.

How to request deletion

1. In the PALCLE GALLERIA App, open Account and select Delete PALCLE account; or
2. Email support@palcle.com with the subject “PALCLE App Account Deletion Request.” Send the request from the email address associated with your PALCLE account.

Include only the information necessary to identify your account. Do not send passwords or full payment-card information. We may reply with a reasonable identity-verification step before deleting the account.

What will be deleted

After verification, we will permanently delete the PALCLE customer account and personal information associated only with maintaining that account, subject to the exceptions below. Deletion is not temporary deactivation.

Information we may retain

We may retain limited order, transaction, payment-confirmation, shipping, refund, chargeback, fraud-prevention, tax, accounting, warranty, product-safety, dispute, and legal-compliance records for the period required or permitted by applicable law. Retained information will be isolated and used only for those purposes, then deleted or anonymized when the retention obligation ends.

Timing and consequences

We will acknowledge and complete verified requests within the period required by applicable law, ordinarily within 30 days. If a lawful extension is necessary, we will explain the reason. Account deletion cannot be undone and may remove access to account history, saved addresses, and other account features. It does not automatically cancel an order already in fulfillment or a valid payment dispute.

Need help?

Contact APEX MERIDIAN LIMITED, trading as PALCLE GALLERIA, at support@palcle.com or through our Contact Us page.