Answers to the questions we are asked most often about PALCLE GALLERIA products and orders. If yours is not here, email support@palcle.com, Monday to Friday, 8 AM to 5 PM Pacific Time.
Prints and posters
What sizes do the art prints come in?
Each design is offered in eight sizes, from 8 x 10 in up to 24 x 36 in. The sizes available for a design, and the price of each, are listed on its product page. Measurements are in inches and describe the paper, not a framed piece.
What paper do you print on?
All prints and posters are printed on premium 200 gsm / 80 lb matte paper. It is heavier than standard office or poster paper, so it holds its shape in a frame, and the matte surface has no gloss, so no glare from a window or an overhead light.
Do prints come framed or ready to hang?
No. Every print and poster ships unframed, with no mat, backing board, or hanging hardware. You supply the frame. Frames shown in product photographs are there to show scale and are not included.
Will a print fit a frame I buy locally?
Our print sizes are the common US paper sizes, so most are easy to match with off-the-shelf frames. Check the exact size on the product page first, and note whether the frame is sized for the paper or for a mat opening, since a mat reduces the visible area.
How are prints packed, and will mine arrive creased?
Prints are packed to protect the surface and corners in transit. A rolled print may hold a slight curl for a day or two; laying it flat under a book, or mounting it, settles it. A crease, dent, or bent corner is transit damage, not curl: photograph it and email us within 7 days of delivery for a free replacement or refund.
Woven blankets, tapestries, and gifts
What sizes are the woven blankets and tapestries?
Two sizes: 50 x 60 in and 60 x 80 in. The smaller suits a chair, a sofa throw, or the end of a bed; the larger covers a bed or works as a wall hanging. Hanging hardware, rods, and clips are not included.
How do I care for a woven blanket or tapestry?
Always follow the care label on the item; it takes priority over general advice. As a rule, wash on a cold, gentle cycle with similar colors, and tumble dry on low or air dry. Avoid bleach and fabric softener, and do not iron directly on the design. Hot washing or hot drying is the usual cause of shrinkage and fading in woven goods.
What else do you sell besides wall art?
Alongside wall art and woven blankets, PALCLE carries home and kitchen items, outdoor and travel gear, tech accessories, bags and accessories, beauty tools, toys and pet supplies, plus seasonal holiday decor. Details are on each product page.
Orders, shipping, and returns
How long until my order ships?
Art prints, woven blankets and gift items are made to order, so there is a production step before dispatch; they are dispatched within 1 to 2 business days. PALCLE Market items are packed and dispatched within 2 to 4 business days. Business days are Monday to Friday, excluding public holidays; weekend orders count as arriving the next business day.
What does shipping cost, and how long does delivery take?
Shipping is calculated at checkout from your cart and address, and shown before you pay. Delivery time runs from dispatch, not from when you order: usually 3 to 7 business days within the United States. These are carrier estimates, not guarantees. We currently ship within the United States only. Seasonal Halloween and Christmas items take about 11 to 14 business days to arrive. PALCLE Market items take about 5 to 11 business days to arrive (2 to 4 to pack, then 3 to 7 in transit) and ship to the 50 U.S. states only. Full details are on our shipping policy page.
Can I change or cancel my order after placing it?
Only in the short window before production starts, which can be within hours of ordering. Email support@palcle.com with your order number as soon as you notice a problem; if we can still reach the order, we will change the size, design, or address, or cancel it for a full refund. Once an item is in production it cannot be changed, and once it has shipped the address cannot be changed either. You can still return it after delivery.
What if I do not like it, or it arrives damaged?
You have 30 days from delivery to request a return, on items that are unused and in their original packaging. Email us first; do not send anything back without an approved return request. For a change of mind you pay the return shipping. If the item arrived damaged, defective, or wrong, you pay nothing and we replace or refund it in full. Approved refunds reach your original payment method within 5 to 10 business days of the return arriving. Our refund policy page has the full detail.
Do you offer custom artwork, personalization, or bulk orders?
No. We do not take commissions, add names or text to designs, recolor or resize artwork beyond the sizes listed, or reproduce artwork you send us. What you see in the catalogue is what we can produce. You are welcome to order multiple copies at the prices shown; for a question about a large quantity, email us and we will tell you what is possible.
What payment methods do you take?
Major credit and debit cards and digital wallets, over an SSL-encrypted checkout. All prices and charges are in US dollars.